Refund Policy

General Return Eligibility

We offer a sixty-day hassle-free return and refund window for all eligible purchases. If you are unsatisfied with your order, you may submit a return or refund request within the valid return period from the date of order receipt.

Qualified Return Conditions

  • Unopened, unused, and unexpired merchandise with original packaging fully intact
  • Items received damaged, defective, or incorrectly shipped due to our processing error
  • Products with verified quality issues upon delivery

Non-Returnable Items

  • Opened, consumed, or partially used products due to hygiene and health safety standards
  • Damage caused by improper personal storage, misuse, or human error
  • Final sale discounted items
  • Requests submitted outside the valid return timeframe

Refund Procedure & Processing Time

To initiate a return or refund request, please contact our support team through the official contact channel on our website. Please provide your order reference number and relevant supporting information for review. All valid refund applications will be reviewed promptly. Once approved, refunds will be issued to the original payment method within five to ten business days. Final fund settlement timing is subject to individual payment platform processing rules.

Damaged or Missing Shipments

For lost shipments or damaged items received in transit, please submit a support inquiry through our official contact channel in a timely manner. We will arrange a full refund or complimentary reshipment based on the actual situation of each order.

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